Refund policy

Returns, Refunds & Warranty

We want you to be happy with your purchase. This policy explains your rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

1. Changed your mind (7-day cooling-off)

For online orders you may cancel or return an item within 7 days of receiving it, without giving a reason. The item must be unused, complete and in its original, undamaged packaging with all accessories, manuals and free gifts. You are responsible for the cost of returning the item. Once we have received and checked the item, we will refund the purchase price within 30 days.

2. Faulty or defective items (6 months)

If an item is defective, unsafe or does not work as described, you may return it within 6 months of delivery. After assessing the item we will, at your choice, repair or replace it, or refund you. This does not apply to damage caused by misuse, accidents, liquid, power surges, unauthorised repairs or normal wear and tear.

3. Manufacturer warranty

Most products carry the manufacturer's warranty (the period is shown on the product page or in the product description, e.g. 1-year or 3-year). Warranty claims are handled through us or the manufacturer's authorised service centre. Please keep your invoice as proof of purchase.

4. Items we cannot accept back (unless faulty)

  • Software, licences, games and digital codes that have been opened, activated or redeemed
  • Ink and toner cartridges that have been opened or installed
  • Personal-use items such as earphones and headsets once the hygiene seal is broken
  • Items that have been customised or ordered specially for you

5. How to return an item

  1. Contact us on WhatsApp or email with your order number, the item and the reason for the return.
  2. We will give you a return reference and explain how to send or drop off the item.
  3. Please back up and remove your personal data from laptops and devices before returning them. We are not responsible for data lost on returned items.

6. Refunds

Approved refunds are paid back to the original payment method. Original delivery fees are refunded only when an item is faulty or we sent the wrong item.

Contact: Marty Holdings (Marty Tech), Pretoria, South Africa · WhatsApp/phone: 070 422 0698 · Email: martyholdingscommercial@gmail.com